Stop juggling 5+ disconnected tools. SailMSP unifies PSA, RMM, CRM, documentation, and billing into one modern platform — built by technicians who've lived the pain.
Get Early Access — It's FreeFree during Early Access · No credit card · Your data stays isolated
Seven powerful modules. Zero tool switching.
Help desk that doesn't get in your way.
SLA tracking, auto-assignment, custom statuses, and activity timelines built around how techs actually work.
Per-ticket timers with billable/non-billable split. Start, stop, and log entries without leaving the ticket.
Drag-and-drop scheduling with technician swimlanes, capacity indicators, and SLA countdowns.
Personal task lists, team calendars, and synced schedules so nothing falls through the cracks.
Trigger-based workflows for ticket routing, escalation, notifications, and status changes.
Pre-built replies with variable substitution. Respond consistently and fast.
Monitor, manage, and fix — from anywhere.
Our own agent for Windows, macOS, and Linux. Inventory, monitoring, and management in one small footprint.
Browser-based via WebRTC (VP9/H.264) or Sail RD desktop app. Multi-monitor, clipboard sync, and file transfer.
OS and third-party patching with policies, schedules, compliance reports, and approval workflows.
CPU, memory, disk, services, and custom checks. Alerts auto-create tickets with full context.
Run PowerShell, Bash, or Python scripts on one device or thousands. Script library with version control.
Scan subnets, discover devices, and map network topology automatically.
Agent-based backup with policies, retention rules, and restore. Encrypted and deduplicated.
From lead to loyal customer.
Capture leads from web forms, email, or manual entry. Score, qualify, and convert to clients.
Visual drag-and-drop pipeline with custom stages, deal values, and win probability.
Professional quotes with product catalog, line items, and one-click conversion to agreements.
Log calls, meetings, emails, and tasks. Full activity timeline per lead and opportunity.
Email campaigns, audience segmentation, and engagement tracking built right in.
Search and import companies from external databases. Enrich leads with business data automatically.
Your IT knowledge, organized and secure.
Searchable articles with categories, tags, and rich text. Internal or client-facing.
Define custom document schemas for any asset type — network configs, server runbooks, you name it.
Encrypted per-company vaults with OTP support. Inject credentials directly into remote sessions.
Step-by-step procedures with checklist tracking. Ensure consistency across your team.
Agent-collected device data automatically populates documentation. Always current, never stale.
Track SSL certificates, domain expiry, DNS changes, and WHOIS records with automated alerts.
Billing that works as hard as you do.
Catalog with categories, pricing tiers, and recurring billing support.
Managed service contracts with covered services, SLA terms, and auto-renewal.
Proforma and fiscal invoices with multi-currency, tax rates, and payment tracking.
Track vendor purchases, approvals, and costs tied to client projects.
Stay connected with your clients.
Teams, WhatsApp, Telegram, Slack, and live chat — all conversations in one inbox.
Branded portal with SSO. Clients create tickets, view devices, access backups, and download files.
Send and receive from connected Microsoft 365 or Google accounts. Full thread tracking.
Real-time team chat with channels, direct messages, and ticket-linked conversations.
Enterprise-grade, without the enterprise price.
Each client gets a fully isolated database. Your data is never co-mingled.
GDAP integration for user management, license tracking, security alerts, and more.
AI-powered ticket summaries, response suggestions, and knowledge base search.
Link Microsoft, Google, or CalDAV accounts for calendar, tasks, and email sync.
Granular permissions per module with team and department scoping. User overrides included.
Per-company cloud spaces with folder permissions, guest access, and portal visibility.
SailMSP is free during Early Access. When we introduce pricing, early adopters get loyalty benefits.
Full platform access while we build together. Your feedback shapes the product.
Advanced features for growing MSPs. Pricing announced well before EA ends.
We'll announce pricing well in advance. Early Access users will always get the best deal.
SailMSP isn't built in isolation. We rely on honest feedback from every user to continuously improve the platform. Feature requests, bug reports, workflow suggestions — everything helps us build something that truly works for the people who use it every day.
Every Early Access user gets a direct line to our team. Your input doesn't go into a backlog to be forgotten — it shapes what we build next.
Join the growing community of MSPs shaping the future of service management.
Get Early Access — It's Free